Privacy Policy - Neula

For Neula, privacy and the protection of your personal data are very important. Therefore, we guarantee the protection and confidentiality of any kind of personal data our clients provide us.

This Privacy Policy has been developed taking into account the provisions of the Spanish Organic Law on Protection of Personal Data in force, as well as by the Regulation 2016/679 of the European Parliament and of the council of 27 April 2016 regarding the protection of natural persons with regard to the processing of personal data and on the free movement of such data, hereinafter the GDPR.
This Privacy Policy is part of the Terms & Conditions of this Website (www.neulathedog.com) and will apply to browsing, as well as to the purchase of our products made through it.

To ensure your privacy as far as possible, we adhere to the following core values:

Identity:Vitória Catão Alves Ribeiro de Castro,
(hereinafter NEULA), TIN 46439527C
Postal Address:Calle Prats de Molló 3-5 Esc IZQ Entresuelo 2ª, 08021, Barcelona, España
E-mail:hello@neulathedog.com

For what purpose do we process your personal data?

In compliance with the provisions of the General Data Protection Regulation 2016/679, as well as any national law that may be applicable, we inform you that at Neula, we process the personal data you provide us for the following purposes:

      1. Management of your purchase
        Process your registration as a customer and manage the entire purchase process, from the placement of your order to its delivery.
      2. Subscription to the newsletter
        To send you commercial and/or informative communications about Neula’s products through emails.
      3. Customer service
        Answer your questions or suggestions.
      4. Compliance with legal obligations
        Transfer of data to public bodies and authorities (administrative or judicial), as long as they are required, according to the legal and regulatory provisions.

How long will we keep your data?

Your data will be kept for as long as necessary to satisfy the purpose for which it was collected and used, or until you request its deletion. For instance, it will be kept during the required time to complete your order, provide customer service, answer questions or resolve technical problems, unless, a longer period is necessary due to our legal obligations or to defend a legal claim.

What is the legitimacy for the processing of your personal data?

The legal foundations for the processing of your personal data corresponding to each of the purposes 1 to 4 included in section 2 above (“Purpose”) are the following:

  1. Management of your purchase (Purpose 1): The execution of a contract with Neula related to the purchase of products.
  2. Subscription to the newsletter (Purpose 2): Express consent granted to Neula at the time of collection of your personal data.
  3. Customer service (Purpose 3): Express consent granted to Neula at the time of collection of your personal data.
  4. Compliance with legal obligations (Purpose 4): Compliance with the legal obligations to which Neula is subjected to.

To which recipients will your personal data be communicated?

Your personal data will not be transferred to any third party, except to those third parties for whom their intervention is necessary for the correct management of the service’s provision (hosting company, carriers, financial entities, courier companies, communication sending companies).
In addition, your data may also be transferred to public bodies and authorities (administrative or judicial) in those cases in which a legal norm establishes it.
By accepting this Privacy Policy, you expressly authorize Neula that the personal data that you provide us may be transferred to third-party collaborators, who are within or outside the European Community, and offer a level of protection comparable to that established in Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR), in Organic Law 15/99 of December 13 on the Protection of Personal Data (LOPD), and in the other current regulations on the matter.

How will we protect your data?

We will take reasonable measures to ensure that your personal data is adequately secured using appropriate technical (such as SSL encryption) and organizational measures so that it is protected against unauthorized or illegal use, alteration, unauthorized access or publication, accidental or undue destruction, and loss.

In addition, as already mentioned in the previous section (Recipients), we adopt measures to limit access to your personal data to those third parties who need to have access to it for one of the purposes listed in this Privacy Policy.

What are your rights when you provide us with your personal data and how can you exercise them?

You can always exercise your rights of access, rectification, erasure, and opposition, as well as the limitation and portability of your data in compliance with the provisions of current data protection regulations. You can exercise your rights by sending an express request to the postal address indicated in the heading and/or by sending an email to hello@neulathedog.com, indicating in the subject: ARCO rights, and attaching a photocopy of your ID, NIE or Passport.
Likewise, you can oppose the sending of commercial communications from Neula and withdraw your consent without affecting the legality of the processing of your personal data for other purposes.

We are at your disposal for any questions.
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